AEC DesignWare


AEC DesignWare was an international Computer Aided Design and Drafting company focused on the Architecture, Engineering, and Construction (AEC) markets. It was originally a division of Intergraph Corporation, spun off as a separate company, and was ultimately acquired by Bentley Systems.

OfficeMinder Solutions designed and developed a comprehensive Customer Relationship Management system for ADI, including web-based marketing surveys, automated out-bound email marketing, web store, on-line support desk, automated annual maintenance contract preparation, and support for software product delivery via the web, including serialization, and warranty tracking.

Some capabilities described here are in use at other clients and available to be tailored to new clients unique requirements.


System Features:

OfficeMinder Screenshot

Marketing:

The Marketing module delivers targeted messages to the right person at the right time. With a few a button clicks, it can pinpoint the customer or prospect, create personalized one-to-one marketing programs and automate delivery via email or direct mail. It's an easy to use marketing tool to increase effective lead generation and response, reduce customer acquisition costs and improve campaign effectiveness.

  • Captures leads via on-line surveys, direct entry, or bulk input
  • Classifies leads based on user defined weighting of survey response
  • Distributes leads based on classification and territory
  • Notifies management when leads are captured that meet key criteria
  • Tracks web-based information requests by prospect
  • Provides a journal for each prospect
  • Provides easy to use data-mining tools for personalized marketing campaigns
  • Outputs personalized letters with mailing labels
  • Automates multi-step, personalized email marketing campaigns
  • Tracks outbound email marketing by prospect
  • Provides automated response to web based leads and sales
OfficeMinder Screenshot

Sales:

The Sales module includes an order desk, automated product delivery via the web, along with serialization, warranties, and internal notifications to ensure timely response to customers, and is integrated with QuickBooks to provide total coordination with Accounting.

  • Provides an order desk for direct entry of sales
  • Builds pricebook from QuickBooks Item List
  • Records transactions into QuickBooks
  • Prints invoices, statements, and packing sheets
  • Automates product registration
  • Assigns product serial numbers
  • Initiates warranty tracking
  • Generates quotes

Webstore:

The Webstore module provides an on-line storefront for selling products over the internet and fully automates taking orders, collecting money, and recording transactions.

  • Provides database-driven web store
  • Integrates with PayPal for credit card purchases
  • Records transactions into QuickBooks
  • Prints invoices, statements, and packing sheets
  • Notifies management of new sales
  • Automates product registration
  • Assigns product serial numbers
  • Initiates warranty tracking
  • Provides downloading of purchased or evaluation software products

Channel:

The Channel module is used to support a distributed network of independent sales agents. By providing on-line dealer applications, a dedicated dealer webstore, automated lead categorization and distribution, and management tools, OfficeMinder responded instantly and effectively to a distributed sales force.

  • Accepts applications for becoming an authorized reseller
  • Provides restricted access to areas of web for resellers only
  • Enables resellers to access their account information
  • Provides dedicated web store for resellers with multi-level discount structure
  • Integrates with PayPal for credit card purchases
  • Records transactions into QuickBooks
  • Prints invoices, statements, and packing sheets
  • Notifies management of new sales
  • Provides a management console for tracking resellers
OfficeMinder Screenshot

Customer Support:

By automating the capture, management and resolution of customer service requests, the Customer Support module streamlines customer response while reducing total cost of operations. Instant access to customer support and sales history provides the tools and information needed to deliver personalized service and ensure a positive customer experience.

  • Provides on-line problem logging
  • Provides controlled access to web pages for paying customers
  • Provides controlled access to web pages for customers on warranty
  • Provides user searchable indexed knowledge base
  • Automatically generates knowledge articles from help desk
  • Offers web-based trouble logging with real time input to help desk
  • Notifies management when new log is entered
  • Tracks trouble logs and all key information
  • Automates emails with problem and solution to originating customer
  • Provides support professionals with sales and service contract information

Contracts:

The Contracts module automates the preparation, distribution and tracking of periodic contracts. It controls access to portions of the web site for logging support problems or accessing privileged information.

  • Generates service agreement quotes or invoices automatically
  • Distributes contracts or quotes at renewal time
  • Sends reminder notices
  • Notifies management when new quotes are prepared
  • Provides for manual entry of quotes
  • Restricts access to areas of the web site
  • Records transactions in QuickBook
  • Reports on delinquent contracts
  • Integrates with the Support Module
Link to AEC DesignWare (link no longer available, company sold)